FAQ

Your Quick Guide to Better to Clean's Services and Policies

Find quick answers to common queries about our cleaning services, scheduling, pricing, and more. We're here to provide the clarity you need as you consider choosing Better to Clean. If you can't find what you're looking for, our friendly customer service team is ready to assist.

Our range of services can accommodate various cleaning needs, from regular house cleaning to deep cleaning, office cleaning, and more. Review our service descriptions or contact us for guidance in selecting the service that best suits your requirements.

You have the option to enter the booking page and select your desired service. Moreover, you can pick the number of bedrooms, bathrooms, storeys, and laundry rooms/cupboards. Additionally, you can choose any extra services you may need. You can also respond to questions like, "How frequently would you like us to provide service?" and "When would you prefer our visit?" Following that, please provide your personal details and select your preferred payment method.

Yes, our cleaning products are eco-friendly and non-toxic, ensuring the safety of your loved ones and the environment. We prioritize both cleanliness and sustainability.

Our pricing is based on factors like the type of service, space size, and specific cleaning requirements. Request a quote by providing your details, and we'll offer transparent and competitive pricing.

Our deep cleaning service involves a comprehensive approach, including detailed dusting, intensive floor care, and cleaning of hard-to-reach areas. It's designed to give your space a thorough makeover.

It's your choice. While many clients prefer to be present during the initial cleaning to provide instructions, we ensure secure and professional services whether you're present or not.

Absolutely. Our hourly cleaning offers flexibility, allowing you to choose the frequency and duration of cleaning sessions based on your preferences and needs.

Yes, we are fully insured and bonded to provide peace of mind and protect your property during our cleaning services.

Your satisfaction is crucial to us. If you're not entirely satisfied, please inform us within 24 hours, and we'll re-clean specific areas at no additional cost.

We accept various payment methods, including credit/debit cards and online payments. Payment details will be discussed during the booking process for your convenience.

Cleaning Checklists

ALL AREAS

GENERAL CLEAN

DEEP CLEAN

END OF LEASE

Dusting

Vacuum carpets

Sweep & mop floors

Clean mirrors

Empty rubbish bins

Remove cobwebs

Wipe down skirting boards

Dust cornices

Clean accessible light fitting

Wipe down doors, frames & handles

Clean window interiors

Clean interiors/exteriors of glass doors (1 set)

Wipe switches & power points

KITCHEN

GENERAL CLEAN

DEEP CLEAN

END OF LEASE

Stack & run dishwasher

Wipe down exteriors of appliances

Clean stovetop & oven exterior

Wipe cabinet exteriors

Clean microwave

Sanitise spalshback & benchtop

Polish sink and taps

Oven interior (incl.
 trays)

Clean rangehood

Wipe cabinet, shelf &
 drawer interiors

BATHROOMS & LAUNDRY

GENERAL CLEAN

DEEP CLEAN

END OF LEASE

Scrub & sanitise toilet

Clean & sanitise bathtub
 & shower

Wipe down cabinet
 exteriors

Wipe down benchtops

Polish sink & taps

Scrub mineral deposits & mould

Clean cabinet, shelf &
 drawer interiors

Dust accessible extractor
 fan vents

BEDROOMS & LIVING AREAS

GENERAL CLEAN

DEEP CLEAN

END OF LEASE

Tidy beds

Dust & wipe down furniture

Dust & wipe down
 electronics

Tidy up shoes, clothes & toys

Wipe down exteriors of
 wardrobe & cupboards

Clean interior of
 wardrobe & cupboard

OPTIONAL EXTRAS

GENERAL CLEAN

DEEP CLEAN

END OF LEASE

Carpet Steam Cleaning

$50 

$50 

$50 

Change Sheets

$10

$10

N/A

Inside Dishwasher

$30

$30

$30

Sliding Door

$30 (Per Set)

$30 (Per Set)

$0 (Per Set) (1 Set Included)

Wet Wipe Blinds

$30 (Per Fixture)

$30 (Per Fixture)

$30  (Per Fixture)

Inside Fridge

$30

$30

$30

Small Balcony/Deck/Patio

$30

$30

$30

Large Balcony/Deck/Patio

$60

$60

$30

Inside Oven

$60

$60

N/A

Inside Windows (1-3 Bedrooms)

$60

$60 

N/A

Inside Windows (4-6 Bedrooms)

$120

$120 

N/A

One Load Laundry

$20

$10

N/A

Inside Cupboards (1-3 Bedrooms)

$60

$60

N/A

Inside Cupboards( 4-6 Bedrooms)

$120

$120

N/A

Spot Clean Walls (1-3 Bedrooms)

$60

$60

N/A

Spot Clean Walls (4-6 Bedrooms)

$120

$120

N/A

The optional extra prices shown for standard cleaning services apply to one-time appointments. Our regular clients enjoy discounts on each additional service (20% off for weekly clients and 15% off for fortnightly clients), excluding carpet steam cleaning

Service Exclusions

We prioritize safety, liability, and practicality when setting the boundaries of our services. These exclusions encompass:

  1. Delicate fixtures like chandeliers and light bulbs
  2. Fly screens
  3. Fireplaces
  4. Handling biohazards, such as blood, feces, or extreme mold
  5. Silicon and grout remediation
  6. Removing certain mineral deposits, e.g., toilet bowl stains
  7. Odor elimination
  8. Dealing with deeply embedded pet hair in carpet fibers
  9. Cleaning ceiling fans
  10. Tackling high reach areas, like tops of cupboards and ceilings.
Additionally, we don't perform furniture moving, clean beneath furniture, guarantee stain removal (including grout or silicon stains), or handle dishware or kitchen items.

Get Your Free Quote Today!

Ready to experience top-notch cleaning services tailored to your needs? Get a free quote now and let us transform your space!